Reviews

11/03/2022
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Rosa C. in Dracut, MA
Project: Install or Replace a Water Heater
Comments: Five star. Enough said!

12/24/2021
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Lisa J. in Haverhill, MA
Project: Install or Replace a Water Heater
Comments: Recently I hired John to replace our water heater And to install a tankless water heater. His is super professional and delivers exactly when promised. I would highly recommend John and will not hesitate to call him again if needed!

07/28/2020
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Tammy D. in North Andover, MA
Project: Install or Replace a Water Heater

07/08/2020

5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Cheryl B. in Rowley, MA
Project: Install or Replace a Water Heater
Comments: John was very responsive, gave us a quote within minutes and ended up coming a day earlier than we originally scheduled because he had an opening. He replaced our hot water heater and cleaned up after himself. He was knowledgeable, friendly and prompt and we are super pleased with his workmanship. Thanks John, it was nice meeting you!

04/09/2020
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Allison O. in Haverhill, MA
Project: Install a Tankless Water Heater System
Comments: John was a pleasure to work with. Cant speak highly enough. Free estimate. Gave options and prices. Went with tankless hot water/heating combo. John did not take a break while working! Layed down plastic on floors, cleaned up spotless. Even parked further away to not walk on my grass. Very trustworthy and fair prices. I would definitely hire again!!! Highly recommend!!! Thank you John.

03/23/2020
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Michael G. in Boston, MA
Project: Install Plumbing in a Remodel or Addition
Comments: Exceptional work and that covers everything from minor repair to new construction. If you are lucky enough to get PPH, it is worth the wait!

02/28/2019
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Paul M. in Methuen, MA
Project: Install or Replace a Water Heater
Comments: Excellent professional service. John was on time with no surprises.

11/09/2018
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Frank M. in Methuen, MA
Project: Install or Replace a Water Heater
Comments: John responddd quickly with my estimate to replace a failed water heater. He was prompt and professional. He educated me on my new unit and answered my questions. Ill use him for any future plumbing needs. Highly recommend.

10/10/2018
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Gertrudis S. in Haverhill, MA
Project: Repair or Service a Water Heater
Comments: Very professional was on time and he did a wonderful job

08/23/2018
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Eric T. in Stoneham, MA
Project: Install or Replace a Water Heater
Comments: Very prompt and easy to work with.

08/21/2018
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Anne T. in Lynn, MA
Project: Install or Replace a Water Heater
Comments: Called for a water heater and John was there the next day. Install was a breeze. Exactly as stated. Nothing to worry about with him on the job. Very pleasant and professional.

05/14/2018
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Guenter S. in Haverhill, MA
Project: Install or Replace a Water Heater

04/10/2018
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Raman H. in Georgetown, MA
Project: Repair or Service a Water Heater

04/04/2018
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 4.0
Review by Dan A. in Beverly , MA
Project: Install or Replace a Water Heater
Comments: John, the owner, was great. Extremely timely, professional, and communicative. My water heater was replaced in less than a day from calling, and the price was lower (by $200!) than other pros for the exact same service and water heater. I highly recommend pipes Plumbing and Heating.

03/13/2018
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Daniel D. in Salisbury, MA
Project: Install or Replace a Water Heater
Comments: Prompt, courteous and professional. Expert workmanship. Would highly recommend and would hire again.

03/12/2018
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 4.0
Review by Alice V. in Tewksbury, MA
Project: Install or Replace a Water Heater
Comments: Prompt, courteous service . Would highly recommend. All work done in a timely manner. Cleaned up after work was completed . Will definitely hire again.

03/10/2018
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Chandyna P. in Lawrence, MA
Project: Install or Replace a Water Heater
Comments: When I was looking for a plumber to replace my water heater, Jonnie was quick to respond & within a matter of a few hours he was at my home with a new water heater. He replaced the old one & also replaces a pipe. Overall, he was very professional, timely, & knowledgeable.

03/10/2018
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Ralph/sharon M. in Andover, MA
Project: Repair or Service a Water Heater
Comments: John was clear about his charges up front, prompt, friendly and solved my problem.

03/02/2018
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Mike O. in Dracut, MA
Project: Install or Replace a Water Heater
Comments: Me and my wife are very impressed with the workmanship the quality of the product also how cleaning was after the job was done and very pleasant to deal with I highly recommend pipes Plumbing and Heating mr. And mrs. Owen

02/25/2018
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Barry G. in Ipswich, MA
Project: Repair or Service a Water Heater
Comments: Quick response, showed up when he said he would and was very polite. Clearly knew what he was doing and did the job with integrity.

11/30/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Bernard R. in North Chelmsford, MA
Project: Install or Replace a Water Heater
Comments: Great job at competitive price.

10/28/2017
4.5
Quality: 5.0
Customer Service: 4.5
Value for Money: 5.0
Review by Scott S. in North Andover, MA
Project: Install or Replace a Water Heater
Comments: Extremely professional... reasonable cost, used quality parts. Very happy with results

10/25/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Peter J. in Haverhill, MA
Project: Install or Replace a Water Heater
Comments: John responded quickly to our call. Our water heater was leaking and he came the very next day to install a new one and carried away the old. We will definitely call him again for our plumbing needs.

10/09/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Stephen K. in Amesbury, MA
Project: Install or Replace a Water Heater
Comments: John was an excellent Master Plumber. From the first time he came out to give me a quote until the day he came to do the work, he was very reachable and professional. Both my wife and I would recommend him to do you plumbing work. He also knows the requirements of the MassSave program and can help set you up with the right equipment to meet the rebate requirements. I can't say enough good things about John. Was even personable enough to teach you a few things if you were interested to learn and was never bothered by me hanging around him while he was working. Thanks again John!

08/02/2017
4.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 4.0
Review by a Homeowner in Andover, MA
Project: Install or Replace a Water Heater
Comments: I am not sure about the value of the water heater installed. Other than that, he is nice to work with and his job was nicely done.

07/25/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Brian M. in Haverhill, MA
Project: Install or Replace a Water Heater
Comments: John was great! Will definitely hire him again in the future

05/31/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Pat C. in Lowell, MA
Project: Install or Replace a Water Heater
Comments: John was very personable and polite. It was the initial phone conversation when I felt I could trust him to do the work that needed to be done. He returned all phone calls, texts and emails. I was never left wondering what the next step would be. My water heater was replaced and the area left clean. John left his business card and assurances if there were any problems I could contact him any time.

05/17/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Roger J. in Dracut, MA
Project: Install or Replace a Water Heater
Comments: John exceeded my expectations. Contacted me promptly, set up appointment according to my needs, delivered on everything he "promised" in his quote. Finished ahead of schedule, cleaned up such that it seemed like he was never at my house! I would highly recommend him to replace your water heater!

05/16/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Trinh N. in Dracut, MA
Project: Repair or Service a Water Heater
Comments: John was super respectful and nice. Very fair price also. He even came on an early morning emergency, via responding to my early morning text - truly spectacular!

05/11/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Sanjeev G. in North Andover, MA
Project: Repair or Service a Water Heater
Comments: Very responsive. The work was done on time. prior to the work, various options were discussed. Professional in work and estimates.

04/26/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by David W. in Haverhill, MA
Project: Install or Replace a Water Heater

04/08/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by a Homeowner in North Andover, MA
Project: Install, Repair or Replace Plumbing or Fixtures
Comments: Arrived the same day I called him. Assessed the situation. He came back when schedule was convenient for me and fixed the leak in pipe. He also fixed a running toilet for us last minute. Very professional and prompt.

03/31/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Ilan L. in Haverhill, MA
Project: Install or Replace a Water Heater
Comments: John was prompt in getting back to me with an accurate quote and had full understanding of the project (replacing a gas water heater). The rate was right where it had to be, and being local helped, as he will be here if I need him. He showed up on time and finished right when he estimated he would. Professional, courteous and explained the job during the installation. I would definitely use his services again.

03/24/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Eddie T. in Merrimac, MA
Project: Install or Replace a Water Heater
Comments: On time, quality work, and knows his product. Not to mention 1/2 the cost of a separate quote I received. He's not out there to take advantage of people

03/20/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Iris L. in Lawrence, MA
Project: Install or Replace a Water Heater
Comments: I called Pipes plumbing and Heating and spoke with John. He came to replace my water heater and did an excellent job. He is very professional, was very efficient. I would recommend him to anyone and would definitely call him again for any other issues. The price was very reasonable.

01/23/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Joddi C. in Boxford, MA
Project: Install or Replace a Water Heater
Comments: He communicated well, very pleasant to deal with, finished water heater installation right on schedule and most of all, he was reasonably priced. Very happy with this company!

12/27/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Kevin D. in Rowley, MA
Project: Repair or Service a Boiler or Radiator Heating System
Comments: Seems everyone has the same experience with John: he is prompt, professional, and a pleasure to deal with. Losing a heating zone in the winter is no fun. John fit me into his schedule, showed up on time, explained the problem to me, repaired it quickly, and all for a reasonable price. He is now my go-to plumber and I plan to hire him again for some plumbing repairs I've been putting off.

12/08/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Kevin P. in Amesbury, MA
Project: Install or Replace a Water Heater
Comments: John was honest, fair, responsive, and professional. I called several plumbers looking for quotes on replacing and installing my failed water heater. John was the only person to ask detailed questions so he could give a fair bid. All the others were higher (some twice as high) without really knowing the specifics. And he was by far the most personable on the phone. Would easily recommend this company to everyone.

11/03/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Keith P. in Lowell, MA
Project: Install or Replace a Water Heater
Comments: John was very professional. He installed my new water heater quickly and at a reasonable price.

10/31/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by a Homeowner in Salisbury, MA
Project: Install or Replace a Water Heater
Comments: Very prompt and professional!

09/02/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Paul S. in Amesbury, MA
Project: Repair or Install Gas Piping
Comments: John the owner of Pipes did a great job. Was on-time and cost was very reasonable. Already hiring him for our next project. Great experience!

08/06/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Sharon B. in Newburyport, MA
Project: Install or Replace a Water Heater
Comments: John, the owner was great. Professional, knowledgeable, punctual and a nice guy. I just moved into my home and he fixed a few small plumbing issues for me while he was there. Very thorough in explaining everything I needed to know and cleaned up thoroughly. I'm planning on using him for all of my plumbing/heating issues. Great experience. I'd highly recommend him. Very reasonably priced as well.

06/25/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Laurie V. in Andover, MA
Project: Install or Replace a Water Heater
Comments: Was able to come out same day. Great service very professional. Would recommend him again.

06/23/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Paula M. in Salisbury, MA
Project: Repair or Install Gas Piping
Comments: Very efficient

06/17/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 4.5
Review by Deb P. in Lowell, MA
Project: Repair or Install Gas Pipin
Comments: professional, prompt, courteous

06/08/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by a Homeowner in Haverhill, MA
Project: Install, Repair or Replace Plumbing or Fixtures
Comments: Extremely professional, prompt and a pleasure to work with. Reasonable rates. Highly recommend!

04/28/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by a Homeowner in Amesbury, MA
Project: Install or Replace a Water Heater
Comments: Very prompt and work was done quickly. So professional and work was done well :)

03/09/2016
4.5
Quality: 4.5
Customer Service: 4.5
Value for Money: 4.5
Review by a Homeowner in Lowell, MA
Project: Repair or Service a Water Heater
Comments: They diagnosed and repaired the problem quickly.

02/23/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Thomas B. in Groveland, MA
Project: Repair or Service a Water Heater
Comments: This was the best service I have ever had. They called within 15 minutes of me putting info on home advisor and had my water heater in by the same afternoon. John is now my new plumber if I have any plumbing problems in the future

01/17/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Kevin H. in Lowell, MA
Project: Install or Replace a Water Heater
Comments: very professional, he is my new plumber of choice

12/03/2015
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Raymond S. in Lowell, MA
Project: Install or Replace a Water Heater
Comments: John was very professional while installing our new water heater. He went out of his way to complete the job quickly and efficiently. His neatness was outstanding as well as his promptness, even running ahead of schedule. He has been added to "my contacts" for any further projects.

10/30/2015
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Julie B. in Amesbury, MA
Project: Repair or Service a Water Heater
Comments: John ( Pipes Plumbing ) installed a gas water heater he was very reasonable in his price and was willing to do what ever it took to help us in short notice. Not having to go the weekend without water was a life saver.

10/12/2015
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Denis M. in Andover, MA
Project: Install or Replace a Water Heater
Comments: John did A great job installing our electrical water heater. He was very fast and the work was very good. His pricing was fair and reasonable. It wasn't easy finding the right plumber but I'm glad I found John, and will call him for future needs

08/18/2015
4.5
Quality: 4.5
Customer Service: 4.5
Value for Money: 4.5
Review by Dennis M. in Lowell, MA
Project: Repair or Service a Water Heater
Comments: John Frias did everything right. He got the permit needed immediately, notified the gas inspector when the job was completed; and the proof was an immediate approval. National Grid (Gas Co.) approved the work so the gas could be turned back-on . I would recommend John for any Plumbing or Heating Service; and would definitely call him again.

08/10/2015
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Ted S. in Rowley, MA
Project: Repair or Service a Boiler or Radiator Heating System
Comments: Very quick and effective service.

08/03/2015
5.0
Quality: 4.5
Customer Service: 4.5
Value for Money: 4.5
Review by Ray M. in Haverhill, MA
Project: Repair or Service a Water Heater
Comments: john worked very hard to restore my water heater I'm grateful that I found him thanks again.

04/15/2015
4.5
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Darby M. in Bedford, MA
Project: Install Plumbing in a Remodel or Addition
Comments: John Frias did a great job on our recent home renovation. We did a complete gut renovation of the kitchen and added a bathroom upstairs. He did excellent quality work at a reasonable price. Weeks later, when I had a heat pipe burst in the garage on a Sunday due an inoperable heating unit, I shut off the zone and called John. I wasn't yet very familiar with the furnace in my new house yet, but John talked me through the steps I had taken to turn off the zone and had me check the water pressure and temp. He quickly triaged the situation over the phone and determined that I had shut off the zone correctly and my heating system was stable. He scheduled an appointment for Monday morning and was able to repair the burst pipe and the heating unit quickly. An unscrupulous person might have tried to take advantage of the situation to charge me for an emergency call. Not John, he was very professional and did excellent work, and his prices are very reasonable. He has definitely earned my business, and will be the first person I call when I need a plumber in the future!

04/12/2015
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Connie C. in Haverhill, MA
Project: Install or Replace a Water Heater
Comments: After calling 6 different plumbers who did not keep appts or respond I went to home advisor and John from Pipes Plumbing called me. He was professional returned my calls right away ;gave me an estimate and we set up a time to install the water heater. His quote was the best; he was very efficient and a very professional young man. I highly recommend him. I intend to use him again. TY Home Advisor--it was the first time I used you. I had just heard about your site.